History of Ideal Consulting
Ideal Consulting was established in 2009, with its headquarters in Malaysia, strategically positioned to serve customers across Southeast Asia and Australia. To further strengthen our regional presence, we operate a branch office in Hong Kong, Global Ideal Consulting (Greater China) Ltd, dedicated to supporting clients in Hong Kong and Mainland China.
As a leading IT consulting and ERP solution provider, Ideal Consulting specializes in delivering end-to-end integrated business solutions to organizations ranging from SMEs to SMBs, supporting them at every stage of their growth journey. Our core expertise includes:
- Enterprise Resource Planning (ERP) solutions
- Sage X3 implementation and support
- HR management solutions
- Customized turnkey solutions tailored to specific business and industry needs
- Barcode and inventory management solutions
- Mobile and web-based sales ordering systems
Through comprehensive consultation, implementation, customization, and user training, Ideal Consulting empowers businesses with cost-effective, scalable, and future-ready solutions. Our systems seamlessly connect front-end sales operations with back-end financial, operational, and support functions, enabling consistent service delivery and improved business performance.
We have extensive experience serving clients across diverse industries, including Financial Services, Distribution, Manufacturing, and Trading. From fast-growing startups to large enterprises, our team delivers robust solutions designed not only to overcome operational challenges but also to enhance productivity, visibility, and long-term business value.
Ideal Consulting is proud to be Malaysia’s leading World-Class IT Solution Provider, recognized for exceptional customer satisfaction and long-term client loyalty. We are an official Sage PLATINUM Partner and currently support the majority of Sage X3 customers in Malaysia, servicing over 30 Sage X3 client companies nationwide.
Awards & Industry Recognition
Our commitment to excellence and innovation has been recognized through multiple industry awards, including:
- Top Malaysia Partner – 2016
- Top Malaysia Partner – 2018
- Top Excellence Partner – 2023 (Sage X3)
- Top Sage X3 Asia Partner – 2024
These accolades reflect our deep expertise in Sage X3 ERP solutions, strong implementation capabilities, and unwavering focus on delivering measurable business outcomes for our clients.
Our Approach
Delivering On Promises
To deliver results exceeding expectations of clients in a timely manner with discipline and accountability.
Commitment To Clients
Building long term relationships with clients with commitment and results.
Innovate & Constantly Improve
Continuous innovation and diversity to achieve ideals for our clients and us.
Empower Companies
Empowering each company to achieve optimum efficiency & constantly growing by providing real tangible benefits, with us assisting them every step of the way.
Teamwork
Facing new challenges as a team to reach further heights as a team and individually.
Professional Service
Project Service Team
During implementation, we will have our project team to conduct activities such as:
- Review your hardware environment and make recommendations to ensure optimal system performance and reliability
- Map, convert and test your existing business data (including migration from a previous ERP application)
- Test your complete system prior to deployment into your live environment to verify data accuracy, workflow procedures, and personnel readiness
- Address specific business needs and/or workflows
- Interface or integrate with external/3rd party applications
- Application setup, security and administration
- Database structure, setup and administration, as well as technical standards
- Standard workflows and procedures, and any modifications that were needed to address your business needs
Development Team
We have development team to develop a solution has to answer to the multiple and immeasurable factors and strategic aspects of a company. However, that development has to fit in the know-how and added value that an implementer has to bring value such as knowledge, experience, creative answers to difficulties, etc. All this, translated into a range of personalised technological solutions (designed to measure) which answer to the requirements detected during the design of the business solution.
Support Team
After the completion of implementation, we’re always available to assist you with our supporting ticketing portal as following:
- Follow up training on application features and functionality, based on user needs
- Enhanced technical training for IT and database managers to aid in making localized modifications to your application
- Ongoing operational consulting and process reviews, and the application of best practices to your workflows
